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We want all of our guests at Salon Bliss to have a wonderful experience! To ensure that your appointment goes smoothly we have some policies in place we need all of our guests to read over.
Policies
Cancellations, Changes and No-Shows
When you reserve an appointment with us that time is yours and only yours. When a cancellation is made less than 48 hours prior to appointment time it is very difficult to fill it on such short notice, that time and income are lost.
We ask for 48 hours' notice if you need to cancel or reschedule your appointment.
If you need to cancel, re-schedule, or change your appointment with less than 48 hours notice, there is a 50% rescheduling fee.
No-shows a 100% fee.
Equal to 50% or 100% of the service that is being canceled, rescheduled, changed, or no-showed.
Our booking system sends out confirmations and reminders via text and/or email. Even with these reminders, it is still up to you to put your reservation in your calendar. Please be sure that the contact information we have on file is correct and that emails are not going to junk/spam.
Refusal to pay a late cancellation or no-show charge will result in you needing to find another salon to work with.
Late Arrivals- Please call or text if you know that you are going to be late for your appointment. We will do our best to work with you but it may result in not receiving your usual full experience. We may need to skip the haircut, blow-dry, or part of the nail service. However, this will not affect the price. If we cannot accommodate you then the late cancel charge takes effect.
Canceling Your Appointment- If you need to cancel your appointment PRIOR to the 48-hour window, you can do so through our booking system using the email or text link that was sent to you. Within the 48-hour window, we will only accept appointment cancellations via phone call or text at 919-435-7373.
All calls/texts are time stamped and will be used to determine if the cancellation was made within the 48-hour cancellation policy.
Children Policy
The staff at Salon Bliss love children….some of us even have a few! However, we ask that you make childcare arrangements and not bring your children with you to your appointment unless they are receiving services. Many guests look forward to their salon experience as a personal “pampering” time. Even the best-behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, etc.) Please respect this policy, and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grownups disrupt their experience!
Service Adjustments
If for any reason you are unhappy with your hair or need something adjusted after your appointment, please contact us within 5 days of your appointment.
If for any reason you are unhappy with your nail service or need something adjusted after your appointment, please contact us within 1 day of your appointment.
Charges for service adjustments will be made on a case-by-case basis.
Any adjustments brought to our attention in excess of 5 days (hair)/1 day (nails) will be considered a new appointment at full price.
A 'change of heart' or 'changing your mind' are not considered service adjustments and are considered a new appointment at full price.
Any adjustments made will be performed by the same stylist, requesting a new stylist will be considered a new appointment at full price
